APP SETUP

Step - 1 (Account Setup)

• Install the extension with proper details



• After install click authorize to connect the extension



• In the connection field. Enter connect and save the detail



• Then go to preference tab which is located in extension setup and give your credentials to sign up



• After signup. Go to app widget and setup your app



• Befor login please verify your email

Step - 2 (Zohodesk Setup)

• Provide your Zohodesk Client ID & Client Secret.



• Register your application to complete Zohodesk Authentication. Click Add Client > Server-based Applications


• Provide Homepage URL as https://zohodesk-trustpilot.spritle.com/ and Authorized Redirect URI as https://zohodesk-trustpilot.spritle.com/zohodesk/authentication



• Copy the Client ID and Client Secret for Authentication



• Click Authenticate and then Accept to complete Zohodesk Authentication


• Enter the department name which you have created in zohodesk in Ticket Field Setup
• Click-> save to store the Ticket in a particular field

Step - 3 (Trustpilot Setup)

• Go to Trustpilot and click->Authentication then provide your trustpilot credentials



• To get Trustpilot API key & secret please refer this link https://support.trustpilot.com/hc/en-us/articles/207309867-Getting-started-with-Trustpilot-s-APIs
• Then go to Add business and enter the business name




• Select star rating and Enable polling status to start fetching the Trustpilot reviews

NOTE:The polling frequency is the time interval for fetching the reviews. Its set to 5 minutes by default. which means for every 5 minutes we fetch the new reviews created.