Zohodesk - Trustpilot Integration Setup Guide

PREREQUISITES – Before starting the setup

Login to your Zohodesk account

Goto Setup > General Settings > Departments

Create new Department if there is none.



Step - 1 (Account Setup)

  • Install the extension with proper details

  • After install click authorize to connect the extension

  • In the connection field. Enter connect and save the detail

  • Then go to preference tab which is located in extension setup and give your credentials to sign up

  • After signup. Go to app widget and setup your app

  • Befor login please verify your email

Step - 2 (Zohodesk Setup)

  • Provide your Zohodesk Client ID & Client Secret.

  • Register your application to complete Zohodesk Authentication. Click Add Client > Server-based Applications

  • Provide Homepage URL as https://zohodesk-trustpilot.spritle.com/ and Authorized Redirect URI as https://zohodesk-trustpilot.spritle.com/zohodesk/authentication

  • Copy the Client ID and Client Secret for Authentication

  • Click Authenticate and then Accept to complete Zohodesk Authentication

  • Enter the department name which you have created in zohodesk in Ticket Field Setup
  • Click-> save to store the Ticket in a particular field

Step - 3 (Trustpilot Setup)

NOTE:The polling frequency is the time interval for fetching the reviews. Its set to 5 minutes by default. which means for every 5 minutes we fetch the new reviews created.